Careers

Join Our Team

To discover the employment opportunities that The Leonardo Museum in Salt Lake City Utah currently has available, please check the descriptions below.

Full Time Positions:

 Position Summary 

The successful candidate will be a positive, and professional individual who will serve as the first contact for visitors to the museum. They will possess the ability to demonstrate superior management skills for admission and retail staff. They will ensure that the best The Leonardo has to offer is communicated to each visitor. This individual will be responsible for creating the staff schedule, leading regular staff trainings, modeling excellent customer service and interactions, supporting the education, programs and events departments, managing the museum membership program including sales strategy and implementation, and supporting the retail space by maintaining inventory and providing financial reports. 

This is a full-time position (5) day in-person work week. 4 days per week scheduled at the admissions desk/general lobby area Wednesday through Saturdays and (1) day per week to fulfill all other assignments. 

This position is 40% Visitor Services, 40% Membership and 20% Retail. 

Core Responsibilities 

•Visitor Services Management

•Membership Sales and Stewardship

•Retail Inventory and Sales

Essential Duties and Responsibilities 

Visitor Services Management: 

•Manage and schedule all Visitor Services staff•Maintain a friendly and positive work environment•Lead the daily operations of the Visitor Services Desk with responsibilities including, but not limited to: answering the phone, greeting guests, check and respond to voicemails and emails, maintain lost and found items, respond to customer issues, process payments for admissions, special paid programs, and museum donations.•Oversee the opening and closing processes for the Visitor Services Desk•Manage cash/change for register at Visitor Services Desk for all transactions at that point of sale•Ensure that all Visitor Services staff are trained to assist member needs, including: registration, fulfillment of member benefits, membership renewal and maintaining positive relations for each point of contact.•Gain a thorough understanding of the Blackbaud Altru software and ensure all frontline staff are properly trained on it.•Create and implement new ideas to produce the best experience for guests.

•Coordinate visitor orientation and ticketing, general admission, guided tours, group sales, and seasonpasses.

•Work directly with on-site visitors and staff at the Visitor Services Desk on scheduled days

•Fill in any scheduling gaps that may occur, including vacations/holidays as needed

•Support staff in the execution of their duties through positive guidance and work ethic

•Serve as the main line of communication between staff and administrative supervisor

•Respond to and resolve all customer issues in a timely manner

•Maintains a well-informed, working knowledge of the exhibits, programs and services (such asevents/development) available at the museum and communicate that information in a style consistentwith The Leonardo brand

•Work closely with the Creative Department to promote programs, exhibits and memberships to on-sitevisitors.

•Develop, implement, and manage a centralized information hub to streamline communication related tomuseum activity, processes, and other important notices as needed.

Membership Sales and Stewardship: 

•Manage The Leonardo’s Membership program including sales, fulfillment of member benefits, renewalcommunications, etc…

•Serve as the primary contact for Leonardo Museum members

•Perform periodic evaluations of The Leonardo’s Membership Program based on industry best practicesand solicited/un-solicited feedback

•Strive to increase conversion rate from admission sales to membership by 5% or more annually

•Develop strategies to drive a higher retention rate for members, with the goal to increase retention rate to45% or more

•Periodically research both local and national Membership Programs to ensure The Leonardo’s MembershipProgram is competitive with others and attractive to all visitors.

•Maintain the accuracy and integrity of the membership database.

•Generate weekly reports on membership sales.

•Fulfill the Membership Renewal Process including renewal notices in a timely manner

•Send welcome kits in a timely manner

•Serve as the member liaison by attending monthly ‘member only’ exclusive events produced by theprograms department, in addition to other internal public events as needed

Retail Inventory and Sales 

•Manage retail space by placing purchase orders, purchasing/repurchasing items, and making suggestionsto The Leonardo’s Creative team.

•Supervise retail inventory to ensure loss prevention

•Schedule retail staff as needed (may overlap with visitor services staff)

•Maintain and report on retail inventory and sales as required by the Finance Department

•Perform a comprehensive inventory count at least once per year for auditing purposes

•Support on-line sales of items/kits as needed

Management and Administrative duties: 

•Report all daily receipts (admissions, membership sales, merchandise sales and other) to Financedepartment

•Provide visitor demographic and sales reports as needed for reporting purposes

•Assist in the collection of content from the “front lines” for use in social media posts, newsletters andother museum publications

•Be responsible for the appearance of the public areas including the retail space and front desk lobby.

•Oversee the ordering of uniforms and enforcing uniform protocol for frontline staff and volunteers.

•Assist in designing, administering, and reporting all visitor feedback/survey data

•Ensures that all safety precautions are met and follow SOP for any security or first aid incidents

•Encourage contributions to The Leonardo, as we are powered by community funds.

•In the spirit of teamwork, interact with professionalism and collaboration to achieve goals and objectives

•Other duties as assigned.

Knowledge, Skill and Abilities: 

•Excellent written and oral communication combined with a positive attitude

•Familiarity with typical software programs including Microsoft Office and other web-based software

•Self-starter and ability to think creatively.

•Detail oriented and organized

•Ability to work weekends, holidays and special event/outreach hours as needed

•Experience with Blackbaud’s Altru, the museum’s cloud-based database, is a plus!

Training and Experience Requirements: 

•3-5 years of customer service/ hospitality experience

•1-2 years of management experience

•Associate’s Degree (preferred)

Full Visitor Services Manager Job Description

STEAM Education Specialist (Technology/Coding)

Summary:

The S.T.E.A.M. Education Specialist will enhance on-site and outreach museum experiences of visitors and students by helping them to build fluency and understanding of S.T.E.A.M. (science, technology, engineering, art, math) concepts, core ideas, and related practices and the interconnectedness of all things; to ignite their creative imagination; to be more curious, more informed, and more engaged; and to be inspired to see and act in new and powerful ways. To this end, an ideal S.T.E.A.M. Education Specialist is someone who is full of wonder and enjoys experimenting, questioning, and exploring the world around us. S/he is also outgoing and a passionate advocate for helping ALL students and visitors gain a greater understanding of and appreciation for S.T.E.A.M content and the interconnectedness of all things. The S.T.E.A.M. Education Specialist will work as a team to administer and deliver a variety of educational programming for museum visitors and Utah students from across the state. Examples of education programs include but are not limited to field trips, summer camps, and outreach to schools. Ideal candidates will be skilled in researching and developing curricula, will enjoy engaging a variety of museum visitors and students, will have a broad educational background, and will have a detail-oriented focus on program administration.

Top 3 Expectations:

1. Dependability. Punctual when teaching workshops, leading field trips, meetings and outreach.

2. Communication. Speak clearly, listen to each other, keep each other informed on what’s going on, and teaching the correct material clearly.

3. Work Product. Develop/update curriculum, complete tasks that are assigned, keep records, and save for future products.

Essential Duties and Responsibilities:

School Fieldtrips

· Lead Fieldtrips: Greet and orient field trip groups. Communicate with teachers, chaperones, and students to ensure a positive fieldtrip experience. Communicate with museum staff to ensure smooth movement of fieldtrip groups through the museum.

· Assist in the development of fieldtrip materials, including pre and post trip materials.

· Teach workshops: Prepare workshop materials. Teach hour-long classes of up to 40 fieldtrip students at a time. Assist fieldtrip leaders with smooth movement of field trip groups throughout the museum.

· Develop workshop curriculum.

Summer Camps

· Develop summer camp curriculum.

· Collaborate with community partners.

· Teach summer camps: Teach weekly morning and afternoon session summer camps from June-August. Prepare camp materials and activities. Ensure child safety and well-being.

Special Projects/Administration

· Administer at least one long-term Education Program in the areas of computer science or coding. Must be able to independently teach programs such as Girls Who Code or other technology introduction courses

· Duties include: curriculum development, evaluation, data entry and management, and communication with teachers, parents and other program stakeholders, generally related to coding and computer science projects

· Projects exclude summer camp months, this averages to approximately 15 hours/week. (Each “special project” is an annual commitment of approximately 410 hours).

Leo on Wheels (LOW)

· Travel with LOW: Travel for both local and out-of-town visits to schools throughout Utah. (Lodging and meal stipend provided). Travel includes driving a pickup truck while towing a large cargo trailer.

· Setup/takedown LOW: Unload and setup exhibit components from cargo trailer into schools. Take down and stow exhibit components from schools into cargo trailer.

· Teach with LOW: Present accurate, positive and engaging information about the LOW exhibit components. Cultivate positive relationships with school staff and community. Participate in the evaluation of exhibit components and planning of new components.

Floor Facilitation

· Facilitate visitor experiences on the museum floor. Participate in the opening and closing of the museum and its exhibits.

· Job duties may change over time at manager’s discretion.

Knowledge, Skill and Abilities:

· Experience managing (and inspiring!) groups of youth.

· Experience in K-12 education instruction or administration.

· Must be familiar with computer science, coding or technology content and comfortable teaching basics to students of all age

· Valid Utah Educator license and familiarity with Utah’s education system, standards.

· Excellent communication skills (verbal and written).

· Ability to work in fast-paced environment; adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities.

Training and Experience Requirements:

· Bachelor’s degree in computer science, technology or similar

· Valid Utah Driver’s License; have a clean driving record.

Physical Requirements:

· Drive a truck hauling a 25-foot cargo trailer, sometimes with distances of up to 300 miles, often alone.

Job Type: Full-time

Pay: $12.00 – $15.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

 

Please send resumes to larnold@theleonardo.org

 Summary: 

The S.T.E.A.M. Education Specialist will enhance on-site and outreach museum experiences of visitors and students by helping them to build fluency and understanding of S.T.E.A.M. (science, technology, engineering, art, math) concepts, core ideas, and related practices and the interconnectedness of all things; to ignite their creative imagination; to be more curious, more informed, and more engaged; and to be inspired to see and act in new and powerful ways. To this end, an ideal S.T.E.A.M. Education Specialist is someone who is full of wonder and enjoys experimenting, questioning, and exploring the world around us. S/he is also outgoing and a passionate advocate for helping ALL students and visitors gain a greater understanding of and appreciation for S.T.E.A.M content and the interconnectedness of all things. The S.T.E.A.M. Education Specialist will work as a team to administer and deliver a variety of educational programming for museum visitors and Utah students from across the state. Examples of education programs include but are not limited to field trips, summer camps, and outreach to schools. Ideal candidates will be skilled in researching and developing curricula, will enjoy engaging a variety of museum visitors and students, will have a broad educational background, and will have a detail-oriented focus on program administration. 

Top 3 Expectations: 

1. Dependability. Punctual when teaching workshops, leading field trips, meetings and outreach. 

2. Communication. Speak clearly, listen to each other, keep each other informed on what’s going on, and teaching the correct material clearly. 

3. Work Product. Develop/update curriculum, complete tasks that are assigned, keep records, and save for future products. 

Essential Duties and Responsibilities: 

School Fieldtrips 

  • Lead Fieldtrips: Greet and orient field trip groups. Communicate with teachers, chaperones, and students to ensure a positive fieldtrip experience. Communicate with museum staff to ensure smooth movement of fieldtrip groups through the museum.
  • Assist in the development of fieldtrip materials, including pre and post trip materials.
  • Teach workshops: Prepare workshop materials. Teach hour-long classes of up to 40 fieldtrip students at a time. Assist fieldtrip leaders with smooth movement of field trip groups throughout the museum.
  • Develop workshop curriculum. 

Summer Camps 

  • Develop summer camp curriculum.
  • Collaborate with community partners.
  • Teach summer camps: Teach weekly morning and afternoon session summer camps from June-August. Prepare camp materials and activities. Ensure child safety and well-being. 

Special Projects/Administration 

  • Administer at least one long-term Education Program, including but not limited to: Summer Camps, Field Trip Workshops, Mind Riot, or Teacher Professional Development.
  • Duties include: curriculum development, evaluation, data entry and management, and communication with teachers, parents and other program stakeholders.
  • Projects exclude summer camp months, this averages to approximately 15 hours/week. (Each “special project” is an annual commitment of approximately 410 hours).
  • Projects can include one of, but not limited to: Girl and Youth Programs, Museum Curriculum and Programs for Exhibits, Community Engagement (Volunteer and Outreach), and etc. 

Leo on Wheels (LOW) 

  • Travel with LOW: Travel for both local and out-of-town visits to schools throughout Utah. (Lodging and meal stipend provided). Travel includes driving a pickup truck while towing a large cargo trailer.
  • Setup/takedown LOW: Unload and setup exhibit components from cargo trailer into schools. Takedown and stow exhibit components from schools into cargo trailer.
  • Teach with LOW: Present accurate, positive and engaging information about the LOW exhibit components. Cultivate positive relationships with school staff and community. Participate in the evaluation of exhibit components and planning of new components. 

Floor Facilitation 

  • Facilitate visitor experiences on the museum floor. Participate in the opening and closing of the museum and its exhibits. 
  • Job duties may change over time at manager’s discretion. 

Knowledge, Skill, and Abilities: 

  • Experience managing (and inspiring!) groups of youth.
  • Experience in K-12 education instruction or administration.
  • Valid Utah Educator license and familiarity with Utah’s education system, standards.
  • Excellent communication skills (verbal and written).
  • Ability to work in a fast-paced environment; adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities. 

Training and Experience Requirements: 

  • Bachelor’s degree in science, technology, education, or similar.
  • Valid Utah Driver’s License; have a clean driving record. 

Physical Requirements: 

  • Drive a truck hauling a 25-foot cargo trailer, sometimes with distances of up to 300 miles, often alone.
  • Lift 25 lbs.
  • Stand for up to 6 hours at a time. Bend repeatedly to pick up objects from the floor. 

STEAM Education Specialist

Part Time Positions:

No positions are available at this time.

On Call Positions:

No positions available at this time.